Frequently Asked Questions

Standard orders ship within 1–2 business days. Delivery takes 3–5 days within Europe, 5–8 days internationally. Express options are available at checkout.

Yes — all orders over $250 qualify for complimentary worldwide shipping. Orders below this threshold incur a flat $15 fee.

We ship to over 90 countries. Import duties and taxes may apply depending on your country and are the responsibility of the buyer.

Yes. Once your order ships you will receive a tracking number by email. You can also track directly from My Orders in your account.

Every CAPRICE order arrives in our signature kraft-and-ribbon gift box, nestled in tissue paper with a handwritten care card. All packaging is recycled and biodegradable.

We accept returns within 30 days of delivery for unused, unaltered items in original condition. Sale items and bespoke orders are final sale.

Email hello@caprice.co with your order number. We will send you a return authorisation number and shipping instructions within 1 business day.

Approved refunds are processed within 5–10 business days to your original payment method after we receive and inspect the return.

Absolutely. Contact us within 30 days of delivery and we will arrange an exchange for the same product in a different colour, subject to availability.

Apply a natural beeswax or lanolin conditioner every 3–6 months, or whenever the leather feels dry. Buff gently with a soft cloth.

Blot excess water with a clean cloth and allow to dry naturally at room temperature — never near a heat source or in direct sunlight.

Yes — this is intentional. Vegetable-tanned leather develops a rich patina. This unique darkening and sheen is a mark of quality, not a defect.

Store in the provided dust bag, away from direct sunlight. Stuff bags with acid-free tissue paper to maintain their shape.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and bank transfers for orders over $500.

All transactions are processed via PCI-compliant payment processors with 256-bit SSL encryption. We never store your card details.

Orders can be modified or cancelled within 1 hour of placement. After that, they enter our production queue. Contact us immediately at hello@caprice.co.

All CAPRICE orders are gift-ready by default. Add a personalised message in the notes field at checkout — we will write it by hand.

No — you can check out as a guest. However, creating an account gives you access to order tracking, saved addresses, and early access to new collections.

Click "Forgot password?" on the sign-in page. We will email you a secure reset link within 2 minutes.

We are launching our CAPRICE Circle loyalty programme in early 2025. Newsletter subscribers receive early access and founding member benefits.