Frequently Asked Questions

The fee depends on the governorate you select. The exact amount is shown in your order summary at checkout before you confirm, and the current fees for every governorate are listed on our Shipping & Returns page.

No. The fee depends only on the governorate you select, whatever your order is worth. The current fee for each governorate is published on our Shipping & Returns page.

We deliver within Egypt. Availability is set per governorate — if we are not currently delivering to yours, checkout will tell you before you place an order.

Your order status is shown on the order page. If a tracking number has been added to your order, it appears there too. Sign in and open Orders, or use the link in your confirmation email.

Items can be returned or exchanged in new, unused condition, within the window and under the conditions set out on our Shipping & Returns page. Discounted items are exchange only.

Email capricebelt@yahoo.com with your order number and we will reply with instructions.

Refunds are processed after we receive and inspect the returned item. The current processing time, and the exchange and return fees, are listed on our Shipping & Returns page.

Yes, subject to availability. Exchanging for a different model or colour carries the fee shown on our Shipping & Returns page.

Apply a natural beeswax or lanolin conditioner every 3–6 months, or whenever the leather feels dry. Buff gently with a soft cloth.

Blot excess water with a clean cloth and allow to dry naturally at room temperature — never near a heat source or in direct sunlight.

Leather can darken and develop a patina with use and exposure to light. That change is normal and is not a defect.

Store in the provided dust bag, away from direct sunlight. Stuff bags with acid-free tissue paper to maintain their shape.

Two: Cash on Delivery / InstaPay, and credit or debit card. Card payments are handled on our payment provider's secure page — CAPRICE never sees or stores your card details.

On our payment provider's own secure page, not on CAPRICE. Your card number never reaches our servers and is not stored by us.

Contact us as soon as possible at capricebelt@yahoo.com with your order number. We will do what we can before the order is dispatched.

Not at the moment — there is no gift wrapping or message option at checkout. If you need something specific with your order, email us before it is dispatched.

No — you can check out as a guest. An account lets you see your past orders and save delivery addresses for next time.

Choose "Forgot password?" on the sign-in page and enter your email. We send a verification code to that address, which you enter to set a new password. Check your spam folder if it does not arrive.