Shipping & Returns

Upon delivery, please complete payment before opening the package.

Inspect your order for any visible damage before accepting delivery. If you notice damage, document it with photographs before signing.

Items can be returned or exchanged within 30 days from the purchase date.

Exchange for the same size and colour — free of charge.

Exchange for a different model or colour — 70 EGP.

Returns — a flat fee of 90 EGP applies to all payment methods, for items in new, unused condition.

Discounted or sale items — exchange only; refunds are not accepted unless the item is defective.

Refunds are processed within 3–5 business days after we receive and inspect the returned item. Depending on your bank, it may take up to 14 days to appear in your account.

Items can also be returned or exchanged at any of our physical stores. Please contact us beforehand to confirm availability.

Items must be in their original packaging, unused, and undamaged.

If a product is returned in any condition other than its original state, it will be sent back to the customer at their expense.

Defective or faulty products are eligible for a full exchange or refund — photo evidence required within 7 days of delivery.

CAPRICE offers a lifetime structural repair guarantee on all products purchased directly from us. This covers stitching failures, hardware defects, and structural leather damage.

This does not cover normal wear and patina, cosmetic damage caused by the owner, or improper care.

To submit a repair request, contact hello@caprice.co with proof of purchase. CAPRICE covers all shipping costs for approved repairs.

If you have questions or need assistance with a return or exchange, please contact us:

Email: hello@caprice.co

Phone: +20 2 2795 5555

Hours: Sunday–Thursday, 9am–6pm (EET)