Policies
Shipping & Returns
Everything you need to know about delivery and returns.
Fast Dispatch
Same or next business day
Across Egypt
Priced by governorate
Gift Ready
Signature packaging always
Delivery Fees by Governorate
Delivery is priced by the governorate you select. These are the fees currently in force — the exact amount for your order is shown at checkout before you confirm.
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Refund & Exchange Policy
At CAPRICE, we want you to love your purchase. If for any reason you are not satisfied, please review our return and exchange guidelines below.
1. Package Handling
Upon delivery, please complete payment before opening the package.
Inspect your order for any visible damage before accepting delivery. If you notice damage, document it with photographs before signing.
2. Exchange & Refund Policy
Items can be returned or exchanged within 30 days from the purchase date.
Exchange for the same size and colour — free of charge.
Exchange for a different model or colour — 70 EGP.
Returns — a flat fee of 90 EGP applies to all payment methods, for items in new, unused condition.
Discounted or sale items — exchange only; refunds are not accepted unless the item is defective.
Refunds are processed within 3–5 business days after we receive and inspect the returned item. Depending on your bank, it may take up to 14 days to appear in your account.
3. Return & Exchange Conditions
Items must be in their original packaging, unused, and undamaged.
If a product is returned in any condition other than its original state, it will be sent back to the customer at their expense.
Defective or faulty products are eligible for a full exchange or refund — photo evidence required within 7 days of delivery.
4. Payment Methods
CAPRICE accepts two payment methods: Cash on Delivery / InstaPay, and credit or debit card.
Card payments are processed by our payment provider on their own secure page. CAPRICE never sees, handles or stores your card number.
The delivery fee is the same whichever method you choose — it depends on the governorate, not on how you pay.
5. Customer Support
If you have questions or need assistance with a return or exchange, please email us and include your order number:
Email: capricebelt@yahoo.com